Privacy Notice

• Account data — your name, email address, and login credentials.
• Household and care data — information you choose to add, such as the name of the person you care for, visit schedules, medications, appointments, meals, and care notes.
• Support data — messages you send us when you request help.
• Usage and technical data — device identifiers, IP address, and basic usage information collected to keep the Service secure and working.

• To create and manage your account (performance of our contract with you).
• To provide the Service and let your family coordinate care (performance of our contract).
• To keep the Service secure and prevent fraud or abuse (our legitimate interests).
• To respond to support requests (our legitimate interests / performance of our contract).
• To improve and maintain the Service (our legitimate interests).

We share personal data only with:

• Service providers / subprocessors who help us run the Service, such as hosting and infrastructure providers, under appropriate confidentiality and data-protection obligations.
• Paddle, our Merchant of Record, for the sale of subscriptions, payment processing, subscription management, tax compliance, and invoicing.
• Professional advisers (such as legal and accounting advisers) where necessary.
• Authorities where we are required to do so by law.

We keep your personal data for as long as your account is active and as needed to provide the Service. When data is no longer needed, we will delete or anonymise it, unless we are required to retain it to comply with legal obligations.

Where personal data is transferred outside the UK or EEA, we put in place appropriate safeguards, such as standard contractual clauses or transfers to countries with an adequacy decision.

Depending on your location, you have rights over your personal data, including the rights to access, rectify, erase, restrict, or object to processing, to data portability, and to withdraw consent where processing is based on consent. You also have the right to complain to your local data protection authority. We aim to respond to requests within one month. To exercise your rights, contact us through our support channels.

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit and access controls. No system is completely secure, but we continually work to safeguard your information.

We use essential cookies and similar technologies that are necessary to operate the Service, such as keeping you signed in. Where we use any non-essential cookies, we will ask for your consent and you can manage your preferences in your browser settings.

If you have any questions about this Privacy Notice or how we handle your data, please contact Corkskrew Applications Limited through our support channels.